Information you wanna know before reserving with us.
Planet Conservation Travel (Planet Conservation S.A.) is acting as a third party agent-all travel documents issued by Planet Conservation Travel (Planet Conservation S.A.) including all tickets, vouchers and coupons issued and all arrangements for transportation or conveyance or for hotel or lodging, car rental, touring or sightseeing services are subject to the terms and conditions of each supplier. Domestic airline tickets are non-refundable and non-transferable as per airline’s own rules.
Planet Conservation Travel (Planet Conservation S.A.), its owners, associates, agents and employees are acting as a booking agent and shall assume no responsibility nor liability, for loss of life, nor for injury, damage, loss, accident, delay or irregularity to person or property in connection with any service provided or resulting directly or indirectly from the following: weather and road conditions, breakdowns, strikes, war, riots, acts of God, detention annoyance, terrorism, thefts, pilferage, force majeure, civil disturbances, government restrictions or regulations, delays and expenses arising from quarantine, failure of any means of conveyance to arrive or depart as scheduled, and discrepancies or change in transit, car rentals, tours, or hotel services over which Planet Conservation Travel (Planet Conservation S.A.) has no control.
Citizens of U.S.A, Canada and most European countries don't need a visa to travel to Costa Rica. A valid passport is required to travel to Costa Rica and proof of onward travel (like a copy of your e-tickets) for all nationalities. Some nationalities could need a visa and a valid passport from 3 to 6 months after the completion of your trip to travel to Costa Rica. It is the responsibility of all those traveling to obtain information and proper documentation.
Planet Conservation Travel (Planet Conservation S.A.) and its agents accept no responsibility for changes in documentation requirements or for any departure or entry denials. Passengers denied boarding for lack of documentation will receive no refund. Full cancellation policies apply to cancellations due to incorrect documentation.
By tendering payment or advance deposit to Planet Conservation Travel (Planet Conservation S.A.) for any and all services, the participant(s) agrees to accept and be bound by the terms and conditions recited above and below.
We strongly recommend that you purchase short-term traveler's insurance covering baggage, accident/life and trip cancellation. In case of an emergency, we will have to honor each hotel and operator’s cancellation policies. Although, we will try to negotiate the best possible outcome for you in case of a late cancellation.
Planet Conservation Travel (Planet Conservation S.A.) and its representatives reserve the right to disqualify any person as member of any trip or tour whose actions or general deportment impede the operation of the trip or the rights or welfare or enjoyment of other members of the trip. Refunds are usually not given under these circumstances. In such extraordinary instances when a refund is granted, it is agreed that a refund based on the actual cost of the unused land services is the limit of Planet Conservation Travel (Planet Conservation S.A.) responsibility.
Planet Conservation Travel (Planet Conservation S.A.) requires a 15% deposit to guarantee a reservation after the acceptance of our proposal. The balance is due 45 days prior to the start date of your trip. Different payment terms might be applied by some suppliers (if this is the case, we will let you know at the time).
Planet Conservation Travel (Planet Conservation S.A.) will be happy to help you with any last minute changes. However, any costs or penalties imposed by the suppliers affected by the newly requested or cancelled services will be charged to you.
If your trip is canceled before the final payment date, we will return all deposits to you. If you cancel after your final payment is made, we will proceed with the cancellation policies of each individual supplier. Planet Conservation Travel (Planet Conservation S.A.) will try to negotiate the best possible outcome for you. Any refund given would be less a 5% fee, charged by credit cards or banks to return the money. There is no refund for any cancellation made 30 days or less prior arrival nor for any unused services.