Answers to the frequent asked questions our clients have about the tours and its reservations.
Yes, you can contact us and tell us the ideas or plans you have on your mind, we will respond with what we found for you (including prices) to your email.
We are open to doing the research and include tours that are not on the website in your itinerary.
Yes, you can travel with children. Please inquire for special rates if not stated already.
Yes. On most tours children from 0-2yrs are free and then there apply different rates. Please inquire for special rates if not stated already.
Usually we recommend a minimum of 2 weeks.
ou will receive the detailed tour information a minimum of 5 days in advance if payment is confirmed.
Yes we have special rates for groups. Please inquire for more details.
Fees may apply for different tours and services that are executed with 3rd party providers.
If your trip is cancelled before the final payment date, we will return all deposits to you. If you cancel after your final payment is made, we will proceed with the cancellation policies of each individual supplier.
Planet Conservation Travel (Planet Conservation S.A.) will try to negotiate the best possible outcome for you. Any refund given would be less a 5% fee, charged by credit cards or banks to return the money. There is no refund for any cancellation made 30 days or less prior arrival nor for any unused services.
To confirm all services a pre-payment is required
No, it is not necessary if you carry a screenshot and your reservation number on your phone.
Some tours are suitable. Please inquire directly with our reservations team for further information.
Services as stated in each tour description.
Usually all tours are bilingual English-Spanish. If you require tours in other languages fees may apply for aditional guides.
You will receive a detailed information about your host and they will have a sign with your name.
Our tour providers count with insurance up to date. We strongly recommend that you purchase short-term traveller’s insurance covering baggage, accident/life and trip cancellation. In case of an emergency, we will have to honour each hotel and operator’s cancellation policies.
For inquiries and reservations you can reach our team during office hours 8-5pm (GMT-6). For emergencies we provide a 24h in country Emergency number when you are traveling with us.