Tours Frequent asked questions (FAQ)

Answers to the frequent asked questions our clients have about the tours and its reservations.

1. Can I create a personalized itinerary for my travel?

Yes, you can contact us and tell us the ideas or plans you have on your mind, we will respond with what we found for you (including prices) to your email.

We are open to doing the research and include tours that are not on the website in your itinerary.

2. Is it possible to travel with children /infants?

Yes, you can travel with children. Please inquire for special rates if not stated already.

3. Is there a special fare for children/infants?

Yes. On most tours children from 0-2yrs are free and then there apply different rates. Please inquire for special rates if not stated already.

4. How much time in advance should I book?

Usually we recommend a minimum of 2 weeks.

5. When will I receive all the information about pick up point/time?

ou will receive the detailed tour information a minimum of 5 days in advance if payment is confirmed.

6. Is there a special discount for groups?

Yes we have special rates for groups. Please inquire for more details.

7. Do you usually apply extra fees for changes in the reservation?

Fees may apply for different tours and services that are executed with 3rd party providers.

8. Which is your policy about cancellation?

If your trip is cancelled before the final payment date, we will return all deposits to you. If you cancel after your final payment is made, we will proceed with the cancellation policies of each individual supplier.

Planet Conservation Travel (Planet Conservation S.A.) will try to negotiate the best possible outcome for you. Any refund given would be less a 5% fee, charged by credit cards or banks to return the money. There is no refund for any cancellation made 30 days or less prior arrival nor for any unused services.

9. Should I pay online in advance?

To confirm all services a pre-payment is required

10. Should I necessarily print the confirmation email?

No, it is not necessary if you carry a screenshot and your reservation number on your phone.

11. I have a disability, is it possible to attend the tour with a wheelchair?

Some tours are suitable. Please inquire directly with our reservations team for further information.

12. Is the meal included?

Services as stated in each tour description.

13. In which languages are the tours available?

Usually all tours are bilingual English-Spanish. If you require tours in other languages fees may apply for aditional guides.

14. How can I recognize the bus/guide for my tour?

You will receive a detailed information about your host and they will have a sign with your name.

15. Do your tours include an insurance?

Our tour providers count with insurance up to date. We strongly recommend that you purchase short-term traveller’s insurance covering baggage, accident/life and trip cancellation. In case of an emergency, we will have to honour each hotel and operator’s cancellation policies.

16. I need to get in contact with you. In which days/timings are you available?

For inquiries and reservations you can reach our team during office hours 8-5pm (GMT-6). For emergencies we provide a 24h in country Emergency number when you are traveling with us.